Woman wearing a graphic t-shirt with lace sleeves and a white skirt sitting against a stone wall.

FAQ

Info About Our Brand

Visit our About Us Page

  • Customer service runs from Monday to Friday, 8 a.m. to 5 p.m. CST, with our Warehouse processing orders during those hours. Our website allows purchases round the clock.

info@southernhouseclothing.com

Southern House Clothing is purely an e-commerce business without any physical retail locations. We attend Junior League events and Rodeos nationwide. Visit us in person to say hello. A list of in-person events is on our home page.

Social Media

@SouthernHouseClothing

@SouthernHouseClothing

@Pinterest

Orders

  • Please contact info@southernhouseclothing.com for order cancellations. Orders can only be canceled if not yet shipped. Note that we aim to ship quickly, so cancel requests promptly.
  • We aim to dispatch orders on the same business day or the next business day following placement. During holidays, Friday afternoons, weekends, and physical inventory audits, there may be a delay of up to 3 business days in shipping from our warehouse.

  • Order tracking information is sent via email upon shipment. Updates on tracking are usually accessible within 24 hours of shipping.
  • Verify the tracking number in your shipping confirmation email to confirm delivery status, and double-check the shipping address for accuracy. Prior to reaching out to us, ensure your mail carrier has not engaged in any of the following actions:
  1. Put your package in your mailbox
  2. Leave your package at your back door or in your garage
  3. Leave your package with your neighbors or with whoever opened the door at your address
  4. Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community
  5. Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a FedEx office, at their front desk or in your FedEx box
  • For missing packages, we are committed to finding a resolution. The process may involve opening a claim with the delivery company, leading to a delay. Please provide your order information for further assistance.

If you receive a defective or damaged item, notify us within 3 business days of delivery.

Shipping

  • We provide $6.99 Flat Rate Shipping for all U.S. orders below $99 and Free Standard Shipping on orders over $99, estimated to arrive in 3-6 business days after shipping.
  • For orders over $99, complimentary shipping is provided, while a flat rate of $6.99 is applied for orders under $99. Shipments are sent using the most cost-effective method, which may involve UPS, USPS, or FedEx.
  • Should a speedier choice be necessary, selections will be presented to you during checkout at an escalated price.

Every order ships out from the North Texas region.

  • We aim to send out orders the same business day or the next business day after the order is placed. On holidays, Friday afternoons, weekends, and during physical inventory audits, there may be a delay of up to 3 business days in shipping orders from our warehouse.

Returns

Given our restricted stock and transit times, exchanges cannot be accommodated for items sent to or from our warehouse. It is suggested that customers repurchase necessary item(s) and return the surplus for a refund.

The responsibility for return shipping costs is on the customer. Using a label from our return’s portal means agreeing to deduct the shipping cost from the refund.

  • At this time, only one return shipping label per order is issued. To return multiple items from a single order, submit all return requests together. If returning additional items after receiving a label, use your own shipping method.
  • Merchandise should be returned unworn and unwashed, free from smoke, deodorant, makeup, and damage.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping.
  • Final Sale items will not be accepted for return. Some items include, but or not limited to:

Accessories, Sale Items, Mystery Bags, In-Person Events.

Dispatch the return using your preferred shipping method, address below -or-

Submit a return request (through the Customer Service Portal) and you will receive a prepaid return shipping label.

For manually mailing a return, please send returns to the following address:

Southern House Clothing

P.O. Box 1429

Midlothian, TX 76065

  • Returns are managed within 2-5 business days of receipt and you will receive an email notification upon processing.
  • Refunds revert to the original payment method as received. Original shipping costs are non-refundable.

Still need help? Send us a note.

Contact Us