RETURNS & EXCHANGES POLICY

Southern House Clothing

We want you to love your purchase. If something isn’t quite right, we’re here to help—within the guidelines below. To start a return, click here

RETURN WINDOW

Returns must be initiated within 14 days of the delivery date. After 14 days, we are unable to offer refunds or exchanges. 

ITEM CONDITION REQUIREMENTS

To be eligible for a return, items must be:

• Unworn, unused, and in original condition
• Free of stains, odors, makeup, deodorant marks, pet hair, or any signs of wear
• Returned with all original tags attached

Items that show any signs of wear will not be accepted.

We reserve the right to refuse any return that does not meet these conditions upon inspection.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

• Sale items
• Mystery bags
• Jewelry
• Hair accessories
• Leggings
• Handbags
• Intimates
• Gift cards
• Select accessories
• Any items marked FINAL SALE
• Any items worn or tags removed

All trade shows, vendor events, and in-person pop-ups are FINAL SALE.

SHOES RETURN REQUIREMENTS

Shoes must be returned in their original shoe box, placed inside a protective shipping box or bag. Shoe boxes used as shipping boxes will not be accepted.

RESTOCKING FEE

Returns from customers who did not opt into Checkout+ are subject to a 10% restocking fee per item, deducted from the refund amount.

RETURN SHIPPING

• Customers who opt into Checkout+ receive a free return label
• Customers who do not opt in may use our return portal and will be charged return shipping
• Return shipping costs may be deducted from eligible refunds when multiple items are returned

RETURN TIMING AFTER APPROVAL

Once a return is approved, items must be shipped back within 4 business days. Returns not shipped within this timeframe may be canceled.

REFUNDS

Once your return is received and inspected, we will notify you of approval or rejection.

• Approved returns will be refunded to the original form of payment
• If any non-returnable or ineligible items are sent back, they will not be refunded and may be returned to the customer at their expense

PROOF OF PURCHASE

A receipt or order confirmation is required to complete any return.

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Exchanges (if applicable) 

A new order must be placed to ensure the correct sizing is available. We only replace items if they are defective or damaged. If you need to exchange it for the same item(s), simply place a new order, so we can guarantee your correct size and return the other item(s). 

QUESTIONS

If you have any questions about your return, please contact our team at:
info@southernhouseclothing.com

Shipping 

To return the product, you should mail to: 
PO Box 1429 Midlothian, TX 76065, United States

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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CUSTOMER CONTACT INFORMATION

Customers are responsible for providing accurate email addresses, shipping addresses, and contact information at checkout and during the return process. Southern House Clothing is not responsible for missed communications, delayed updates, or undeliverable correspondence due to incorrect customer information being entered.

All return approvals, refund confirmations, tracking updates, and return correspondence will be sent to the email address provided on the order or return request.

Thank you for shopping with Southern House Clothing.